We are looking for experienced people leaders to join our Service Delivery team in Bengaluru.
📍 Position Details
| Parameter | Details |
|---|---|
| Role | Assistant Manager – Service Delivery |
| Location | ReSource Pro Operational Solutions Pvt. Ltd., Karle Town (adjacent to Manyata Tech Park), Nagavara, Bengaluru |
| Work Days | Monday to Friday (5 days working from office) |
| Shifts | Regular Shift / Real Time Shift |
| Compensation | Best in the industry |
| Notice Period | Immediate joiners to 60 days |
🔹 Who We’re Looking For
Assistant Managers with strong team management experience from BPM/BPO/KPO or international campaigns, specifically in:
| Preferred Domains |
|---|
| US Insurance (preferred) |
| US Mortgage |
| US Healthcare |
| International Operations / BFSI |
🔹 Experience Requirements
| Criteria | Details |
|---|---|
| Overall Experience | Minimum 8+ Years |
| As Assistant Manager | Minimum 1.5 Years |
| Process Type | Backend Operations / Non-Voice Processes |
🔹 Key Skills & Competencies
| Category | Skills |
|---|---|
| Escalation Management | Handling escalations and resolving issues |
| Training & Auditing | Training teams, conducting audits |
| Transition Management | Managing transitions, process excellence |
| SLA Management | Service Level Agreement adherence |
| SOP Management | Standard Operating Procedure management |
| Team Management | Leading teams, client-centric approach |
| Capacity Planning | Resource planning and utilization |
🔹 Key Responsibilities
Lead and manage service delivery operations for international campaigns
Drive SLA adherence and process excellence
Manage escalations and ensure client satisfaction
Train and audit team performance
Handle transitions and implement process improvements
Plan capacity and manage workforce utilization
Maintain SOPs and ensure compliance
📩 How to Apply
Interested candidates can share their updated profile to:
📌 Subject line suggestion: Assistant Manager – Service Delivery – [Your Name] – [Years of Experience]
To apply for this job email your details to Shivaraj_Patil@resourcepro.in
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