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Oracle AWS Support Lead       12 views

Job Expired

Urgently need Oracle AWS support lead who can join immediately.

Experience : 8+ years

Location: Chennai, India

Note: Need someone who can join immediately or ASAP

  • Strong knowledge in Oracle PLSQL development and production support
  • Should have experience in Unix shell scripting and CRON jobs
  • Production and Monitoring support experience and Production System monitoring.
  • Ability to quickly diagnose the problem areas and come up with solutions and/or workarounds
  • Should have knowledge in web application concepts like Deployment, SSL, certs management
  • Experience in monitoring Oracle Enterprise manager for jobs and long running queries
  • Should have strong experience in troubleshooting data flow across systems
  • Experience of JIRA and Git Hub
  • Should have experience in DevOps concepts and process tools like , Azure Devops
  • Knowledge of server installation and configuration
  • Strong verbal and written communication skills, which will be key in driving customer and internal communications
  • Should be able to lead small team and plan , guide , review , and deliver the products to customer on time with high quality
  • Should be able to communicate the teams activity management team.
  • Nice to have cloud Azure , AWS experience

Roles and responsibilities:

  • Own and drive entire multiple production support team
  • Acts as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service
  • Responsible for L1, L2 production support activities (monitoring , triaging , assigning to various teams, collaborate with them and resolve the issue)
  • Monitor production ticketing system and assign the work to team members and resolve
  • Interact with customer support team , marketing team , business executives , IT development team and solve their system related issues.
  • Responsible for quality delivery
  • Provide clear communication to team members and stakeholders
  • Communicate to status to management team regularly
  • Knowledge transfer for new features/ new projects and able to document and replay back to customer
  • Couch the team member if they struck
  • Plan, estimate lead, organize the new issues/ features implementation.

Job Type: Full-time

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  • This job has expired!
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