Urgently need Oracle AWS support lead who can join immediately.
Experience : 8+ years
Location: Chennai, India
Note: Need someone who can join immediately or ASAP
- Strong knowledge in Oracle PLSQL development and production support
- Should have experience in Unix shell scripting and CRON jobs
- Production and Monitoring support experience and Production System monitoring.
- Ability to quickly diagnose the problem areas and come up with solutions and/or workarounds
- Should have knowledge in web application concepts like Deployment, SSL, certs management
- Experience in monitoring Oracle Enterprise manager for jobs and long running queries
- Should have strong experience in troubleshooting data flow across systems
- Experience of JIRA and Git Hub
- Should have experience in DevOps concepts and process tools like , Azure Devops
- Knowledge of server installation and configuration
- Strong verbal and written communication skills, which will be key in driving customer and internal communications
- Should be able to lead small team and plan , guide , review , and deliver the products to customer on time with high quality
- Should be able to communicate the teams activity management team.
- Nice to have cloud Azure , AWS experience
Roles and responsibilities:
- Own and drive entire multiple production support team
- Acts as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service
- Responsible for L1, L2 production support activities (monitoring , triaging , assigning to various teams, collaborate with them and resolve the issue)
- Monitor production ticketing system and assign the work to team members and resolve
- Interact with customer support team , marketing team , business executives , IT development team and solve their system related issues.
- Responsible for quality delivery
- Provide clear communication to team members and stakeholders
- Communicate to status to management team regularly
- Knowledge transfer for new features/ new projects and able to document and replay back to customer
- Couch the team member if they struck
- Plan, estimate lead, organize the new issues/ features implementation.
Job Type: Full-time
- Salary Offer 1500000 PA
- Address chennai, Tamil nadu.
- Total Years Experience 6-10
- Academic degree Graduates(Bcom, Bsc, BBM...), BE/Btech/Mtech