Oracle AWS Support Lead

Job Expired

Urgently need Oracle AWS support lead who can join immediately.

Experience : 8+ years

Location: Chennai, India

Note: Need someone who can join immediately or ASAP

Strong knowledge in Oracle PLSQL development and production support
Should have experience in Unix shell scripting and CRON jobs
Production and Monitoring support experience and Production System monitoring.
Ability to quickly diagnose the problem areas and come up with solutions and/or workarounds
Should have knowledge in web application concepts like Deployment, SSL, certs management
Experience in monitoring Oracle Enterprise manager for jobs and long running queries
Should have strong experience in troubleshooting data flow across systems
Experience of JIRA and Git Hub
Should have experience in DevOps concepts and process tools like , Azure Devops
Knowledge of server installation and configuration
Strong verbal and written communication skills, which will be key in driving customer and internal communications
Should be able to lead small team and plan , guide , review , and deliver the products to customer on time with high quality
Should be able to communicate the teams activity management team.
Nice to have cloud Azure , AWS experience

Roles and responsibilities:

Own and drive entire multiple production support team
Acts as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the service
Responsible for L1, L2 production support activities (monitoring , triaging , assigning to various teams, collaborate with them and resolve the issue)
Monitor production ticketing system and assign the work to team members and resolve
Interact with customer support team , marketing team , business executives , IT development team and solve their system related issues.
Responsible for quality delivery
Provide clear communication to team members and stakeholders
Communicate to status to management team regularly
Knowledge transfer for new features/ new projects and able to document and replay back to customer
Couch the team member if they struck
Plan, estimate lead, organize the new issues/ features implementation.