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Experience or Fresher: Freshers, 0-1 years in customer support

Communication (Excellent/Good/Average): Excellent, No mother tongue influence

Qualification: Graduates Any degree

Responsibilities:

1. Research and identify solutions to software and hardware issues

2. Diagnose and troubleshoot technical issues, including account setup and network configuration.

3. Ask customers targeted questions to quickly understand the root of the problem.

4. Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

5. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

6. Provide prompt and accurate feedback to
customers

7. Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritise and manage several open issues at one time

8. Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Cab facility (Yes/No): YES

Work from home (Yes/No/Hybrid): NO, Work from office

Shifts: Rotational shifts

Benefits: 3.3 LPA (Fresher) plus shift allowance if applicable

Work location: Bangalore (CV Raman Nagar, Electronic City, Sarjapur, Mahadevpura)